About
General Questions
At Turnkey Cleaning Atlanta, we value your feedback and encourage you to share any concerns or requests with us. We’ll listen, understand, and work quickly to make things right. Cleaning is a highly detailed, personalized service, and our goal is always to deliver consistent, high-quality results tailored to your needs.
While we strive for excellence, even our detail-loving, perfectionist team can’t promise absolute flawlessness 100% of the time—but we can promise to always do our very best. Our mission is simple: to make your life easier and your home cleaner.
If something isn’t quite right, give us a call at (770) 501-3913 or send us an email, and we’ll get it resolved for you as quickly as possible.
You don’t have to be home for us to clean—though you’re more than welcome to be if you’d like! Many of our clients choose to go about their day while we handle the cleaning, providing us with a key or access code for their home or business. Rest assured, we treat your keys and security details with the utmost care and keep all access information completely confidential.
At Turnkey Cleaning Atlanta, we bring everything needed to make your space shine—no need to supply a thing! We clean with your health, comfort, and happiness in mind, using eco-friendly products whenever possible because they’re better for you, your family, and our team.
At Turnkey Cleaning Atlanta, our goal is to give you the kind of service that lets you relax and never worry about a thing. Your trust means everything to us, and we take every step to protect it.
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.
We observe the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.
Information
Frequently Asked
Questions
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office.
Not much at all—we’ll handle the hard work! To help us clean as efficiently and thoroughly as possible, we recommend picking up personal items, toys, or clutter from floors and countertops before we arrive. This allows our team to focus entirely on detailed cleaning instead of moving things aroun