Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number, physical address
• Payment or billing details when applicable
• Opt-in records and timestamps for communication channels (e.g., SMS, email)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of service inquiries and requests
• Appointment and service preferences
• Feedback and support history

2. How We Use Your Information

• Provide and enhance our home cleaning services
• Process service orders and coordinate scheduling
• Communicate regarding appointments, confirmations, and occasional promotions
• Improve website functionality and customer experience
• Comply with legal and security requirements
• Maintain accurate records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

Opt-In & Consent:

• You will only receive SMS if you have opted in
• We maintain timestamped opt-in records
• We comply with the TCPA and all applicable laws

Opt-Out Instructions:

• Reply “STOP” to unsubscribe at any time
• A final confirmation message will be sent
• Opt-out requests are honored within 24 hours

Message Frequency & Content:

• Frequency varies based on your service activity
• Messages relate only to your service requests
• Promotional content is sent only with documented consent

Help & Support:

• Reply “HELP” to any message for assistance
• Or contact us at ryan@myturnkeyhome.com

Carrier Information:

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered texts
• Supported by major and regional carriers

SMS Data Protection Statement: Mobile information will not be shared with third parties or affiliates for promotional purposes. Sharing occurs only with service providers (e.g., SMS platforms) necessary for message delivery, under strict confidentiality agreements.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal data. We may share information with:

• Service Providers: For processing payments, sending SMS, etc., under binding confidentiality obligations
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of mergers or acquisitions, data remains protected

5. Data Security

• SSL encryption and secure data transmission
• Access controls and login protections
• Routine software updates and audits
• Employee privacy and security training
• Data backups and disaster recovery systems

However, no system is 100% secure. Use of our site is at your own risk.

6. Cookies & Tracking Technologies

• Analyze site usage
• Enhance user experience
• Track sessions and preferences
• Optimize site performance

You can adjust cookie settings in your browser. Disabling cookies may limit site functionality.

7. Your Rights & Choices

• Access, update, or delete your data
• Opt-out of emails by clicking “unsubscribe”
• Opt-out of texts by replying “STOP”
• Withdraw your consent at any time
• Request details on data use
• File a privacy complaint

Contact us using the details below to exercise your rights.

8. Third-Party Links

We may link to external platforms (e.g., payment processors or review sites). We are not responsible for their privacy practices. Review their policies separately.

9. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted here with a new effective date. Continued use implies your acceptance.